Terms & Conditions

Purchase Order

All orders begin with a formal purchase order confirming Wentworth Avenue’s terms for payment (50% deposit), fixture quantity, fixture description, quoted price, ship date and ship to address.


The 50% deposit and final payment can be paid by company check or by credit card. (Visa, Master Card, American Express). Sales tax, (if applicable) and freight charges will be added to the balance due payment. The final payment is due in full when manufacturing has been completed. If the delivery date has been delayed, the final payment is due and storage charges may apply.

Order Accuracy

We will not be held responsible for discrepancies in quantities or custom specifications, even though we may have assisted in their preparation. The details and quantities contained in our Order Acknowledgement will be deemed final and will supersede any conflicting details or quantities contained in a client’s purchase order. If drawings are required, a client must review and sign each individual drawing prior to order processing.

Returns or Cancellations

Your order may be subject to a 50% re-stocking charge. Should you need to make an amendment or cancel your order please contact us within 3 business days of the date you placed the order, otherwise production will have already begun and the order will be subject to a 50% re-stocking charge.
Due to the extensive amount of detail and production time involved in manufacturing a Wentworth Avenue fixture to your exact specifications, returned fixtures are subject to a 50% restock charge plus shipping costs back to the factory. The balance amount of the returned fixture can only be used towards the purchase of new Wentworth Avenue fixture. Please contact Wentworth Avenue Lighting to discuss the details to acquire a return goods authorization, (RGA). Lighting fixtures will not be accepted by our Receiving Department without an (RGA) number. To return an item, it must be returned to Wentworth Avenue within three weeks of the ship date freight prepaid. (No Exceptions) Returned items must be received by us in original condition and must not have been installed. Pack the item carefully in the original packaging, in the manner that it was shipped. Items that have been damaged during return shipment are the buyer’s responsibility. For your protection, please obtain insurance on items being returned.


Unless otherwise requested, Wentworth Avenue fixtures are shipped via common carrier, F.O.B. Orange, CA.  Smaller fixture orders may ship via UPS ground.  An estimate of freight charges may have been provided at the time of order; the actual freight charges will be added to the balance of the order.

Damaged or Defective Fixtures

Customers must examine merchandise upon receipt and report any damage to Wentworth Avenue fixtures within forty-eight (48) hours of receipt.  Claims for damage will not be honored after that period.  All packaging must be retained when making a claim for damage and visible damage must be noted in writing with the shipper. Fixtures must be inspected at the time of receipt for defects or deficiencies. We will not be liable for anything beyond replacement or repair of defective or deficient fixtures, and will not be held responsible for installation expenses incurred as a result of a deficiency or defect. Installation constitutes acceptance.

Site Conditions

Wentworth Avenue Lighting does not accept responsibility or liability for site preparation or conditions, installation, sealing or refinishing.  It is the responsibility of the customer to determine that site conditions are suitable to receive the fixtures ordered. This includes electrical junction boxes and water/weather conditions. Wentworth Avenue Lighting is not liable for defective or improper installation work.

Shop Drawings

We will create and provide production shop drawings for client approval on custom projects after a formal order with 50% deposit has been placed. The engineering and design time required to generate such approval drawings is included in the price of custom fixtures. If, however, a client makes significant or numerous changes to the design or specifications of a project after our engineers have prepared approval drawings, additional engineering fees may apply. Our hourly rate for such additional engineering work is currently set at $125.00 per hour. Significant changes to design or specifications may also require that an entire project be re-quoted. Once presented, delays in client approval of production shop drawings beyond five (5) days may result in a delayed ship date.

Pre-Order Shop Drawings

If a client requires CAD drawings for review prior to placing an order, an engineering charge of $125/hr will apply. This fee is non-refundable if the client decides not to move forward with production of the project. However, if the client does move forward, the engineering charges that would otherwise apply will be put toward the cost of the project itself.

Payment For Shop Drawings / Consultation

If fees for shop drawings or design consultation are required, we will charge fees for such work to a credit card provided by the client and kept on file specifically for such purpose. Accounting for hourly work and credit card receipts will be provided to the client.

Production Lead Times

Our average lead times range from 10 to12 weeks from the date of order or approved and signed custom fixture drawings. Lead times can vary widely depending on the quantity and complexity of the fixtures and will be more accurately estimated at the time of order.

UL Listings

Our UL listing will apply for most custom fixtures. Certain types of fixtures may fall outside of these listings and may require special inspection and testing. Costs for this testing will be discussed in advance and added to the fixture quote.

Intellectual Property

Wentworth Avenue Lighting retains copyright and ownership of all quotations, designs, drawings and plans.